Social Counseling: WERK

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Why not?

We are here to help you with questions and concerns related to these topics:

In times of pandemic, the situation on the job market has become even more difficult. Therefore, it is even more important to pay attention to the allowances for part-time jobs with regard to family insurance, BAföG and social insurance.

We also support you in special life situations, as an international student or when you become a mother or father during your studies. We help you to cope with difficult situations such as illness or disability. Last but not least, we advise you on health insurance, GEZ fees and housing subsidies. We also advise you on what you need to bear in mind when making the transition from your studies to your career.

Find out about topics such as social insurance and emergency funds here on our site.

We are available to you by phone, through our online counseling service, and soon by video chat if you wish. We will listen to you and answer all your detailed questions.

How does a consultation work?

The most common form of consultation is the personal one-on-one interview. You are welcome to have someone accompany you to the appointment. If possible, please let us know beforehand so that we can prepare for it.

Contact: see above.

What special support services are available?

We listen to you and discuss which topics are most urgent for you. The Studierendenwerk can directly offer you the following support: Bridging loans, loans or grants from the aid fund as well as grants from the health promotion fund in case of uncovered medical costs. We will clarify with you in a personal conversation whether you meet the requirements and what to do next. If necessary, we will put you in touch with other professionals or help you communicate with the authorities.

Who will I deal with?

The following people are currently part of the social counseling team:

Filiz Akçay (social worker / social pedagogue M.A.)
Christian Gärtner (certified pedagogue)

Are the consultants really qualified?

We attach great importance to a high standard of counseling and the qualifications of the people who offer social counseling. The counselors are specialized in topics in social law and keep their expertise up to date through regular training.

Do I have to pay anything?

Social counseling for students and prospective students is basically free of charge, regardless of the number of appointments.

Didn't answer your question?

We are happy to help! Just call:

Mo – Thu 9 am – 1 pm
Thu 2 pm – 4:30 pm
Fri 8:30 – 2 pm
Tel. 0221 168 815 - 0
bksa-sekretariat@kstw.de

Opening Hours
Contact

Office - Appointments

Tel. 0221 168 815 - 0
Mon – Fri from 9:00 am - 02:00 pm

Telefone consultation (short counseling)
Tel. 0221 168 815 - 30
Tue from 10:00 am to 12:00 pm
Thu from 02:00 pm to 04:00 pm

Online consultation

Via our online consultation platform you can join single or group chats with our consultants for free in a safe space, ask questions and find answers.