We set high standards for online consulting: it is technically secure, confidential (only registered consultants read your mail) and you can determine the degree of anonymity yourself. A team of trained and experienced consultants is ready to answer your initial request within five working days. The great thing is that you can write and send your request at any time, day or night, exactly when you want.
+++ Attention +++
Due to the pandemic, the requests via our online consulting platform have increased. Because of that, it is possible that it will take us longer than the promised 5 days to answer your requests. Thank you for your understanding!
The most common form of online counseling is email counseling: You write an email inquiry in the online portal and receive a very individual answer within five working days. This applies to psychological, social or learning-based counseling.
However, it is also possible to book online chats in all three counseling areas. Here a counselor is available to you in a virtual chat room at a set amount of booked time.
First, go to the online consulting portal. You have to be registered as a user. To do this, you choose a user name (this does not have to be your real name!) and a password. You will be guided through the menu. At the end you write your message and send it.
Your request will be sent to a virtual mailbox. All consultants who offer online consulting have access to it. First, we determine the area of counseling you need (psychological, social or learning). Then the corresponding advisors decide who will take over the request. Usually this will be the person who has the next available time. They will then answer you and agree with you on how to proceed.
The following people are currently part of the online consulting team:
We attach great importance to a high consulting standard and the qualifications of our consultants. Therefore, we have taken part in a comprehensive training course on the specifics of online consulting, especially for psychological topics.
We are available from Monday to Friday in our counseling center during normal working hours - i.e. not late in the evening or at night, not at the weekend and not on holidays.
We are neither a crisis service nor an emergency outpatient clinic. In emergencies you will find all the important contact points here.
Here you will find important contact points for finding psychotherapy.
Federal Chamber of Psychotherapists (Bundespsychotherapeutenkammer)
North Rhine Association of Statutory Health Insurance Physicians (Kassenärztlichen Vereinigung Nordrhein)
Your own health insurance